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Troubleshooting
Your tablet does not work well in your car
A car contains many metallic parts that absorb electromagnetic
waves which can affect the tablet’s performance. A car kit is
available to provide you with an external antenna and enables you
to make and receive phone calls without handling the handset.
Check with the local authorities whether or not you are allowed to
use the tablet while driving.
Your tablet is not charging
If the battery is completely flat, it might take several minutes of
precharge (up to 5 minutes in some cases) before the charging
icon is displayed on the screen.
The picture captured with the tablet camera is not clear
Make sure that the camera lens on both sides is clean.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close programs or
reset the device to regain functionality. If your device is frozen and
unresponsive, press and hold the Power button for 8-10 seconds.
The device reboots automatically.
If this does not solve the problem, perform a factory data reset.
On the list menu, tap Settings > Back up & reset > Factory data
reset > Reset device > Erase everything.
A connection is not established when you connect the device to a
computer
- Ensure that the USB cable you are using is compatible with your
device.
- Ensure that you have the proper drivers installed and updated
on your computer.
- If you are a Windows XP user, ensure that you have Windows
XP Service Pack 3 or higher installed on your computer.
- Ensure that you have Windows Media Player 10 or higher
installed on your computer.
The network symbol is not displayed
The network connection is lost. Either you are in a radio shadow
(in a tunnel or between tall buildings) or you are outside the
network coverage area. Try from another place, try to reconnect
to the network (especially when abroad), or contact your network
operator for assistance/information.
The touch screen responds slowly or improperly
If your device has a touch screen and the touch screen is not
responding properly, try the following:
- Remove any protective covers from the touch screen.
Protective covers may prevent the device from recognising
your inputs and are not recommended for touch screen
devices.
- Ensure that your hands are clean and dry when tapping the
touch screen.
- Restart your device to clear any temporary software bugs.
- Ensure that your device software is upgraded to the latest
version.
- If the touch screen is scratched or damaged, take it to your
local dealer.
Your battery seems to over heat
You might be using a charger that was not intended for use with
your tablet. Make sure you always use the authentic accessory
shipped with your tablet.
You can not receive and/or store JPEG pictures
A picture may not be accepted by your tablet if it is too large, if its
name is too long, or if it does not have the correct file format.
When charging, the battery icon shows no bar and the outline is
flashing
Only charge the battery in an environment where the temperature
does not go below 0°C (32°F) or above 45°C (113°F). In other cases
please contact your tablet supplier.
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